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A day in the life of an Oracle Applications Consultant

ACE Project Issue Tracking Software

On an implementation I’m involved in right now we’re using ACE project as an issue tracker. On most implementations I’ve been on before issues, bugs and problems that weren’t tracked or recorded on the official Project Plan were monitored via a spreadsheet. ACE has enabled us to effectively monitor issues and updates, prioritise them and track their progress via e-mail notifications and various statistics the tool generates. I highly recommend it.

According to the ACE site:

AceProject is the next generation of high-level  project management software solutions for today’s corporations. Improve your organization’s productivity. Get projects done more quickly and intelligently.

From collaboration software to an online planning tool, AceProject lets you manage all kinds of projects within your organization. Use AceProject to plan all stages of software development, implement construction and engineering projects, revamp your web site…your ideas are as good as ours!

AceProject’s useful timesheet module, project calendar and email notification keep both your employees and project managers informed. Moreover, with its Gantt chart, numerous reports and comprehensive statistics, AceProject gives you the big picture on project advancement.

I’m interested to know what other issue tracking tools and software people may be using.

Posted by Richard Byrom on 02/09 at 01:51 AM
  1. Have you used Bugzilla?  It is free and opensource from mozilla.  Web-based, pretty configurable and not bad at all.

    Posted by Andrew  on  02/09  at  05:27 AM
  2. In my project we used ClearQuality module of ClarifyCRM application. It allowed setting priorities, tracking the flow, sending emails to ids saved. They are generally ids of people involved in the issue.
    There is an inbuilt search mechanism, which allowed very comprehensive search also.

    Posted by .(JavaScript must be enabled to view this email address)  on  02/13  at  05:08 PM
  3. Before seeing ACE we were looking into Jira and Confluence from Atlassian.

    However, ACE looks amazing, especially for the price. The part which may sell it for us is the fact that they have a hosted solution.
    We want to manage our projects, not manage the software which manages our projects.

    No offense but, Bugzilla? Blah!

    Posted by .(JavaScript must be enabled to view this email address)  on  03/25  at  02:03 AM
  4. hi,

    funny, I’ve just been researching and evaluating a ton of products the last days… never heard of Ace project before…

    looking at

    * Jira/atlassian
    * OTRS
    * Cerberus
    * Kayako

    currently… but except Jira, these are generic helpdesk/support solutions as I need to handle all sorts of workflows with it…

    and there’s the problen - once you want to configure different workflows in your 1-man-company you need an “enterprise” license of most products….

    so I’ll checkout ACE right today… those hosted offer isn’t the cheapest, but if features are fine then it might pay off well…

    Posted by Christoph C. Cemper  on  07/06  at  05:54 PM

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