OracleAppsBlog
A day in the life of an Oracle Applications Consultant

Monday, August 01, 2005

Quest Software announces End User Performance Management solution

Last week I got an e-mail from Quest Software informing me of the release of a new new end-user performance management solution which optimises the application-user experience.

According to the Quest Press Release: -

The new solution empowers application owners and IT administrators with the ability to improve the end user experience of their critical applications and assure optimal service levels by providing deep visibility into the application. The Quest End User Performance Management solution alerts users of performance issues and enables accountability by pinpointing the source of those issues, significantly reducing time to resolution.

The mail in question stated that this news was important because:

  • It is the end-users of applications that determine the true value of the business applications, based on how effectively they are able to use them. End-users can include consumers browsing web sites, customers accessing external facing applications and employees accessing information internally.
  • A negative experience can directly impact bottom line revenue generation or cost-cutting initiatives because it can result in lost sales or decreased employee productivity. By effectively measuring and managing the end user experience, organisations are able to better manage business objectives and ensure operational efficiency.
  • End users can experience performance and availability issues despite the IT infrastructure running at optimum levels. Quest End User Performance Management solution allows IT administrators to pinpoint the issues and assist in resolution, allowing for total application performance management.
  • The solution monitors transactions on both custom/J2EE and packaged applications such as SAP, Oracle E-Business, PeopleSoft and Siebel, providing a shift from the traditional monitoring markets (e.g. database and infrastructure). Monitoring from an end-user perspective allows organisations to focus on the issues that truly affect business performance.

My understanding is that this solution will make use of Quest Foglight Transaction Recorder (for active monitoring using synthetic user activity) and Quest User Experience Monitor (for continuous passive monitoring of all real user activity) to ensure application availability and optimal performance around the clock.

The only software I’ve ever used by Quest is TOAD. I think the idea of being able to monitor end user application performance is an excellent one since they are the first ones to know when anything goes wrong with the application and they are the ones most likely to be impacted by performance issues.

If any one has made use of the tools being mentioned, please add your comments.

Oracle 11i Installation, Architecture, Administration and Maintenance

Recently I was asked by a reader whether I could provide them with a diagram of the architecture of 11i10. Here’s some excellent presentations you can download and take a look at if you want to understand more about the architecture of Oracle Applications E-Business Suite (EBS) R11i.

I’ve always been impressed by the quality and content of information produced in presentations delivered by SolutionBeacon. One of the first presentations I came across that provided a very good look under the hood of 11i was one entitled “Care and Feeding of 11i” by John Stouffer.

The most recent versions of these presentations that I could find were delivered by Randy Giefer at the NorCal OAUG 2005 Training Day. I’ve linked to the presentations and also quoted their abstracts below. You should also check out the NorCalOAUG Presentations Archive where there are many other useful presentations you can download.

Introduction to Release 11i Part 1 of 2: Installation & Architecture

Abstract

In the 1st of a 2 part presentation, get a “real world” perspective as well as tips and techniques to install and understand the architecture of the complex Oracle Applications environment delivered with Release 11i, including Release 11.5.10. Release 11i is the biggest and most complex applications release ever! There have been ten 11i releases with major changes to tools and technology stack. Each release addresses bug fixes and has added new module functionality along with three specific Oracle environments that must be installed for Release 11i – database, applications and web. All environments require differing levels of support but each has to be maintained to fully utilize and make the most of the Release 11i Applications. We will discuss the underlying architectures and approaches to architecture and installation that make ongoing support more manageable for the Apps DBA.

Introduction to Release 11i Part 2 of 2: Administration & Maintenance

Abstract

In the 2nd of a 2 part presentation, get a “real world” perspective as well as tips and techniques to administer and maintain the complex Oracle Applications environment delivered with Release 11i, including Release 11.5.10. Release 11i is the biggest and most complex applications release ever! There have been ten 11i releases with major changes to tools and technology stack. Each release addresses bug fixes and has added new module functionality along with three specific Oracle environments that must be supported for Release 11i – database, applications and web. Administering and maintaining these environments has become a full time job for the Applications DBA. All environments require differing levels of support but each has to be maintained to fully utilize and make the most of the Release 11i applications. We will discuss all of these administration and maintenance processes for the Apps DBA and will share “real world” recommendations for each.

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