Technical Aspects of CRM
Posted: 18 May 2007 05:02 PM
Total Posts:  27
Joined  2006-10-09

Technical Aspects of CRM
While it must be emphasized that CRM is not a technology, there are a number of technical issues that need to be considered when a company decides to implement a CRM system. The first technical issue that needs to be analyzed is scalability. In a nutshell, the CRM system must be very scalable, and the volue of information within the system should never reach an end. It must be able to grow over time as the company collects more information.
The CRM systems which are the most scalable are also the most valuable. Another thing that the company must look at is communication. The goal of Customer relationship management is to build a powerful bond with your customers.

A company cannot be successful with this if they cannot effectively communicate with those they serve. It is not enough to use one method of communication. Instead, multiple forms of communication must be used. This includes the telephone, Internet, television, radio, magazine, and any other form of communication available. When a company is able to effectively communicate with their customers, this will give them the necessary resources to succeed. It is also important for companies to look at “workflow.” In this context the term workflow is used to describe the business processes the company will use to track and maintain information.

It is not enough for a company to get information. If they want to become successful and maintain a presence in the market, the company must be able to properly process and analyze the information they receive. In addition to workflow, it is also important for organizations to consider the “assignment.” The term “assignment” can be used to provide specific requests to an individual or group. By giving the correct assignments to the proper entities, a company will be capable of reaching their goals once these assignments have been carried out. One thing that all CRM systems have in common is a database. The database is the place where customer information will be stored.

The database may also be referred to as being a data warehouse. Because the company will be storing information that is related to their customers, it is important for them to look at privacy issues. Data encryption should be used at all times, and the company must make sure they are functioning within the boundaries of the law. Customer relationship management is a powerful tool because it will allow a company to track the buying habits of their clients. This information can be analyzed on an individual level, and this can allow a company to market specific products to specific customers. In addition to tracking the purchases, the company can also track the product itself, and they can store a great deal of information on it.

In order for a purchase to be repeated, the customer must be satisfied. In order for this to occur, the customer must understand the needs of the customers they serve. It could be said that CRM is just the opposite of “one size fits all.” It will deal with customers on an individual level. Privacy is an important issue that companies must consider when implementing a CRM system. If a company violates the privacy of their customers, this can damage the relationship that they’ve worked hard to build up. In order to avoid this problem, companies must be careful when implementing and utilizing a CRM system. They must know how to get the information they need without violating the privacy of their customers.

To deal with the privacy issue, it is important for companies to understand the concerns of the customers. In most cases, customers are wary of having their information stored in a database that can fall into the hands of third party companies. To handle these concerns, the company must create a policy of making sure this information is never shared under any circumstances. The customers must be informed of this policy, and the company must make sure it is followed. The only time the information should be shared is if the customer allows it. Many customers will not mind providing companies with information as long as they have asked for it. When a company uses clandestine methods to get data on their customers, this will destroy their reputation of the customers should discover it.

With Thanks to


Ahmad Bilal