unable to download information from Metalink
Posted: 30 November 2006 10:19 PM
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Joined  2006-11-30

I am working with a team that uses metalink via a Citrix client and they are unable to download information from Metalink.

any help?

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Posted: 11 December 2006 01:31 PM   [ # 1 ]
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Joined  2006-05-15

Hi,


Please shed some more light on the problem. Is the client failing to download documentation from metalink, or having difficulties
in opening or accessing any issue updates? If they have a valid CSI number, and their support licence with Oracle WWS is still
valid, then they shouldnt have any problems. A common hinderance to all internet downloads is usually a poor/low bandwidth
,which results into very abysmal network speeds, so your client might want to verify this. Also, at times the metalink site has issues, and gets awfully slow, and customers are unable to upload any documents or let alone have acess to the site, but this is usually for short lapses of time. If its chronic for your client, then its an issue.

Regards


Timothy

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