We have an issue where Workflow is cancelling sales order lines but not cancelling the deliveries. Since the order export process checks the status of the delivery line before exporting this leads to a problem - as several required fields are then null (obviously) for the cancelled sales order line.

The user community confirms that the lines and/or the orders should not be cancelled.

So - ignoring for a moment the thorny question of Workflow customisations - why would the w/f cancel the line?

I expect this is a bug…

Regards, Mark.

Can you please explain your problem ,i wil be able to answer your query

Note OM is workflow enabled .and Shipping is NOT.

Cancellations is a Workflow activity in OM ...,You can be cancel only if the order lines is in the status of Booked ,Awating_shiiping.

Once the line is Picked/Staged .You cannot cancel

You need to back order the Develivery Detail and cancel the sales order line

Once the line is shipped ,RMA is the only option

Hi Saravana,

Thanks for the reply. Yes I am aware that the only way of cancelling a sales order line once the line is released to the warehouse is to backorder it - backorder the transact mover order line without actually transacting it, otherwise this will pick the line and lead to other problems....

The issue is as described in my initial post - the workflow appears to be cancelling lines but not the deliveries. Futhermore, the worflow is cancelling sales order lines which have a delivery in status released to warehouse - which is I think we agree - very suspect.

I suspect it is a wf bug or a customisation issue - comments and questions welcome.

My initial query was whether anybody had come across this issue before. Because if not then it suggests a customisation issue…

Regards, Mark.

Yes ,Cancelling the Line wil not cancel the delivery ....

Becoz,You can add delivery lines latter to this Delivery .

If you want furthur explanation ,Let me know ....

Agreed - it should not cancel the entire delivery. It should cancel the delivery line for that sales order though, shouldn’t it - so that the sales order line no longer appears against the delivery?

Deliveries can be over many sales orders of course - but if a sales order line is cancelled then I would expect the delivery line (and the move order line) and also the pending transaction to be cancelled and/or reversed.

M.

Im Sure ,If you cancel the sales order line ,The corresponding Develiry Details .....wil be CANCELLED and in case if there is ..
already DELIVERY associated with those Delivery Details ,The Delivery wil be UNASSIGNED .

Make sure you have no customization ..
Cancellation in Workflow calls only the CLOSE_LINE activity .