Oracle Apps Support- Finance, HRMS and Procurement
Posted: 08 June 2009 05:42 PM   [ Ignore ]
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Joined  2009-06-08

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Oracle Application Support

Summary:
A key contributor on the support team responsible for the day-to-day support of Oracle 11i E-Business Suite (Oracle Financials, HRMS, Advanced Collections, Oracle Purchasing and iProcurement, etc) applications.  This position will be primarily responsible for supporting the Oracle Applications in a global Oracle On-Demand environment.

Responsibilities:
Third-level Applications Support – help desk ticket analysis, issue resolution
Key liaison between IT and our internal customers for day-to-day support
Month-end Financials Close Support (AP, AR, FA, GL)
Work with Development (onshore and offshore) on Oracle Financials related CEMLIs
Key HR Process support (HRMS Core application support, HRMS Self-Service application support, issues with HRMS related CEMLIs, etc.)
Support of Oracle Purchasing and iProcurement
Function as an “analyst” for Oracle applications patch research when needed
Work with Oracle On-Demand on Service Requests resolution
Implement Application Setups during routine deployments as well as upgrades. Write setup documents using Iron Mountain’s standards and Oracle standards (AIM Methodology)

Requirements:

Previous implementation and/or support experience in one or more of the following Oracle eBusiness Suite modules/applications is a must:

· Oracle Financials – Receivables, General Ledger, Payables, Assets, Advanced Collections

· Oracle HRMS – Self Service HR,

· Oracle Workflow Administration

· Oracle Purchasing and iProcurement

· Oracle Discoverer Support

· Any prior Oracle Applications Systems Administration experience in a global (multi-org, multiple HR business groups, multi-country, multi-language, multi-currency,) support environment will be a strong plus

· Prior exposure/experience with Oracle troubleshooting tools, such as Toad and SQL*Plus is a must. Experience with PL/SQL, UNIX, etc will be an advantage but is not a requirement

Education:

Bachelor’s Degree and 3+ years of prior Oracle Applications experience

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