OracleAppsBlog

A day in the life of an Oracle Applications Consultant

Saturday, August 16, 2008

Introduction to Oracle User Productivity Kit (UPK)

Oracle’s User Productivity Kit is perhaps one of the less well known of the Software Products on the price list, however just a brief consideration of its name indicates that it may be of considerable value to organisations. We invest significant money and resources in the purchase and implementation of software applications but do we realise, in practice, the levels of productivity that we would like to have and that will bring the full return on our investment?

Information from the industry analysts tells us that most of the problems relating to application implementations are, in fact, user related. Butler Group recently reported that 70 percent of CRM implementations fail, and a Gartner study also found that approximately 55 percent of all CRM projects fail to meet software customers’ expectations.

In his article on why CRM projects fail, Rajiv Chaudhry, a leading analyst, quotes: “You can design the best process in the world, and back it with the latest and greatest technology, but if your people don’t buy into the project, it won’t work.”

User acceptance isn’t the only problem affecting project success; there is also the very basic problem of user competence to use and get the best out of the system. According to Meta Group, 76% of Users have a failing or substandard understanding of new systems software.

Well here is UPK, something that claims to be a productivity kit for our users. Does it do what it says on the tin? Will it help us address these user productivity issues? If so, it is something that we should give attention to? Let’s open the kit and see what is inside and how it can help us.

UPK is a software tool that can capture all the steps in a system process. It records every keystroke, every click of the mouse, each menu option chosen and each button pressed. All this is done in the UPK Recorder by going through the transaction and pressing “printscreen” after every user action. From this, without any further effort from the developer, UPK builds a number of valuable outputs.

The most significant of these is the UPK Player Package. This is an HTML based simulation of the application process that operates in 4 modes.

See-It Mode is an automated simulation of the process that can act as a demonstration of the system. It is valuable in the change and communication activity, to demonstrate the system. Usually the final system is not available and access to it is not practical at roadshows and other events. The See-It mode simulation can be played from a USB stick on any laptop with Internet Explorer running. It can therefore be easily taken on the road to demonstrate the system in its most favourable light.

Because UPK uses a discrete recorder, it only captures the intended and necessary user actions and therefore can play back the transaction with absolute precision and no user errors, mouse jitters or other extraneous elements that can detract from the demonstration. Presenting the application in a clear and uncomplicated way, in a demonstration that can be repeated with absolute certainty every time, is important to the users first view of the new system. You do not get a second chance to make a first impression.

Try-It Mode is also a simulation of the application, but this time the user must interact with the simulation, completing all the actions required rather than watching it run unattended. This mode is most valuable in training; in the classroom or in a self-service learning context. Try-It Mode guides the users through the process, telling them what action to take and highlighting the area on screen where the action is to be performed, at every step through the transaction.

Using Try-It Mode is of great benefit for training, as the same exercise can be trained over and over without the risk of altering the data in the system and causing subsequent operations to fail. It can make the classroom training much more efficient, as when the users are doing the exercises the system is helping them with guidance, freeing the instructor and making the whole exercise more efficient. In addition, it is not necessary to cover every transaction that the user will need during the classroom course, as once users have become familiar with the concept of using UPK for learning, they will be happy to learn further transactions on their own.

One of the difficulties with large training rollouts is that there may be a time gap between the classroom training session and the users’ first time to use the processes after go-live. When UPK is readily available on the system, this ceases to be a problem because they can refresh their knowledge using Try-It mode in UPK.

But how do we know if our users are really learning the system? This is where the third mode of the UPK Player Package comes in. Know-It mode allows the user to go through the process without the on screen guidance. Instead, the system tracks their actions, warning when they stray off course (the system is smart enough to allow alternative ways of navigating the system, such as using the mouse to negotiate the menus or the keyboard shortcut). If the user makes further incorrect attempts, Know-It mode will give more remediation, eventually completing the step for the user. The rub for the user is that at every incorrect action their score is reduced, potentially causing them to fail the test.

The system has usage tracking as standard so it is possible to see which users are making use of the system, in which modes and, if they are using Know-it mode, what their scores were.

The fourth mode of the UPK Player Package is Do-It Mode. This is for Performance Support rather than training. In this mode the user is working on the live application and UPK is hovering in the lower right of their screen, providing visual instruction, in the form of a small video simulation, and written instructions guiding them step by step as they perform their work on the live system.

This Do-It mode performance support is instantly accessible from the application help menu or a Smart-Help button on the browser. It is context sensitive and, by recognising the screen that the user is on, will offer only the appropriate help for that step of the process.

When users are shown Do-it Mode as part of a Change and Communication event, or in the classroom, it significantly increases confidence in their ability to use the system and, as a consequence, they are much more positive about the introduction of the new system.

It is, of course, important to provide users with more information than just how to follow the steps of the transaction. UPK provides many facilities to include a wealth of other information in the simulations. Information and explanations can be included at every step of the process. This can be achieved by incorporating additional material or by linking to pre-existing material. For example, on an i-Expenses screen it may be useful to link to the organisation’s travel policy or to some relevant section of it.

Incorporating this information is the work of a UPK development team. UPK content development is a skilled job where, in addition to recording the process flow, the best and most relevant support information is linked in at every step.

From the above you can see how the UPK Player Package can improve user productivity and reduce project risk significantly, if used in an experienced and intelligent way. However, UPK does more than it says on the tin. As well as improving user productivity, it can significantly improve project team productivity. This is because all the information recorded and linked in is extremely valuable across the project lifecycle when output in other appropriate forms.

UPK can directly output Business Process Documents, which are a specification of the transaction. These can, in many cases, be a requirement for compliance and a critical part of the system specification that is often overlooked in a busy project implementation, or created retrospectively as an after thought.

UPK can also output Test Scripts, either to support UAT or the System testing activity. It can generate scripts ready to be input directly to HP Quality Centre.

Finally, UPK can output Instructor manuals, student guides and quick reference cards directly from the same single recording exercise. The efficiency that can be gained across the project is obvious in terms of a single recording and development exercise supporting so many project activities. UPK could be financially justified on the generation of test scripts alone for a medium to large implementation.

I have sought to show that UPK not only does what is promised, but in fact brings many more benefits if used early in the project, and across the project lifecycle. It addresses the most critical and often neglected areas of user acceptance and user competence.

Like all powerful software tools, it is best used by experienced developers who know how to set up and manage a content development project and how to create good quality UPK content.

About Larmer Brown Consulting

Thanks to Larmer Brown Consulting for allowing this article to be posted on the Blog. Larmer Brown’s primary business objective is to help organisations realise the desired business benefit from their enterprise applications, through successful User Adoption Programmes. They facilitate the Change and Communication, User Acceptance Testing, Training and Support activities. Our approach is based on Global Knowledge’s OnDemand Personal Navigator (ODPN) platform, which is also marketed under the name User Productivity Kit (UPK), by Oracle, and Computer Associates Proficiency Accelerator (CAPA), by Computer Associates.

About the Author

Peter McClintock is Director of Services for Larmer Brown Consulting, UPK Training and Project Specialists. He has worked in the Projects, Consulting and Training business for over 20 years. He can be contacted on .(JavaScript must be enabled to view this email address)

Thursday, April 17, 2008

Integrating Financial Management with Project Management using EcoSys Financial Manager

Recently I been working with a company called Ecosys Management to learn and implement one of their products, EcoSys Financial Manager. According to their site: -

EcoSys Financial Manager (FM) is a web based enterprise project financial management system. Project financial management involves all aspects of managing and monitoring the flow of funds from the organization into discrete initiatives, programs, projects, and ongoing operations. These discrete efforts execute and should align to strategic objectives and priorities. The project financial management cycle encompasses long range planning, fiscal period budgeting, forecasting, spending requests, allocations, performance measurement, controls, closeouts, and adjustments.

Large organizations need to be agile and responsive - financial processes and workflows need to flow top down and bottom up. Finance and Accounting needs to reconcile information flowing in both directions: down from executives responsible for strategic planning and up from the people in the field who are close to the work required.

EcoSys FM successfully bridges corporate strategic planning and project financial management for our customers in a varied range of industries. Particularly if you are looking to integrate project management with financial management, EcoSys FM is a proven solution in organizations using Primavera and other enterprise project management systems.

If you’re interested in learning a bit more then download this EcoSys Financial Manager Presentation. If you’re potentially interested in implementing this product in your organisation then contact EcoSys

 

Tuesday, April 15, 2008

Oracle Reports using BI Publisher

I’m currently working as an associate consultant with an organisation called BeLife Ltd. We are interested in showing organisations how they can transform their Oracle Reports using BI Publisher (formerly XML Publisher) and would like to offer a free 1 hour demonstration of this product to anyone that’s interested.

BI Publisher is standard Oracle Financials integrated functionality, but it is only used by a few organisations. Recent feedback suggested that this is because organisations just don’t know how to start with using BI Publisher even though users are eager to experience the benefits. We’d like to show you in an hour how you can get started.

We can show you how to use BI Publisher to generate:

• Remittance Advices
• Dunning Letters and Customer Statements
• General Ledger Reports for downloading direct to Excel, including grouping and formulae (sums, average, maximum, minimums)
• Management information reports with tables, graphs and conditional formatting.

Whether you’re a super user, end user or implementor if you’re interested in potentially using this reporting tool or know of anyone that may be interested in a demonstration please contact me.

Thursday, April 03, 2008

LinkedIn Oracle Contractors Group

I recently created an Oracle Contractors Group on LinkedIn. The purpose of this group is to create a network for contractors to talk to each other as well as discuss and refer work opportunities. If you’re interested in joining sign up to the LinkedIn group and I’ll approve your membership. 

Thursday, March 13, 2008

Oracle Financials Technical Interview Questions and Score Sheet

Over the last few years I’ve been involved in interviewing a number of Oracle Financials Consultants and have also in the past been sitting on the other side of the desk as an interviewee. The last time I conducted an interview it was more technical in nature and I decided to came up with a list of questions to ask the interviewee. These questions were focused along the lines of people, process and technology and I thought I would write a blog entry with the questions as I’m sure it will be useful for interviewers and interviewee’s alike. In addition to the questions I also developed a score sheet utilising the Kepner Tregoe decision making methodology, an approach I learnt when doing my Masters in Business Leadership (MBL). This score sheet allows the interviewer to develop an objective means of evaluating the answers to interview questions rather than a subjective one and can be modified to suit a number of different scenarios. I haven’t included any answers to the questions as in many cases there is no right answer, I prefer to see if someone understands the concepts and can explain them well. Having said that, if any one wants to come up with a suggested answer sheet I will gladly append it to the questions listing. Hopefully this question listing and score sheet will provide readers with a baseline/guideline that can be used in any type of interview.

• Download Oracle Financials Technical Interview Questions
• Download Oracle Financials Technical Interview Score Sheet

Technology Questions

General Ledger

• Explain the organisational concepts of business group, set of books, legal entity, operating unit and inventory organization and the hierarchical structure relating to these.
• What are the three C’s in relation to a set of books? 
• Explain the difference between a key flexfield and descriptive flexfield
• What is the difference between a cross validation rule and a security rule? 
• What is a value set and what are the different types of value sets that you will find within Oracle?

Accounts Payable

• Describe the Key Configuration decisions you would need to undertake when implementing the Accounts Payable module.
• Briefly describe the Supplier Invoice to Payment process within Oracle.

Accounts Receivable

• Describe the Key Configuration decisions you would need to undertake when implementing the Accounts Receivable module.
• Briefly describe/draw the Customer Invoice to Cash process within Oracle
• Describe the Key difference in setting up accounting for Accounts Receivable and Accounts Payable
• What happens when you have a receipt in Oracle that can’t be applied to an invoice?

Fixed Assets

• Describe the key configuration decisions you would need to undertake when implementing the fixed assets module.
• Briefly describe/draw the asset additions process within Oracle.

Cash Management

• Describe the key configuration decisions you would need to undertake when implementing the cash management module.
• Outline the Statement to Reconciliation process within Oracle with particular reference to the different options you might want to consider when reconciling.

All Modules

Describe/draw the sequence of events you would undertake in closing the various financials modules.

People Questions

• Draw a typical structure relating to project implementation and describe the role each person would play within a project.
• Describe how to implement an effective training strategy within an implementation – include the timing of training relative to the project lifecycle.
• Within an implementation describe a Change Management strategy that you would put in place.

Process Questions

• Describe/draw the main phases of an implementation lifecycle and the key milestones and deliverables within each of these phases.
• Describe the key differences between a process and work instruction
• Within a project describe the different test phases that you might go through and what level of testing would be undertaken.
• Describe a typical process you would implement for managing Change Requests and Bug requests within your organization.